Order Cancellation & Return Policy

Thank you for choosing Pkapo Opulence Private Limited. Please read our return policy carefully before making a purchase, as all sales are final and no returns or refunds will be accepted under any circumstances.

No Returns or Exchanges:

Our products due to their handcrafted, customized and personalized nature are non-refundable and non-exchangeable. We do not accept returns or exchanges for any reason. Once an order is placed and processed, it cannot be canceled, modified, returned, or exchanged.

Defective or Damaged Products:

While we strive to provide you with the highest quality products, however, in an unlikely event if you receive a defective or damaged product, please reach out to us within 24 hours from the delivery of the product. We may offer assistance on a case-by-case basis but do not guarantee a refund or replacement. We reserve our right to pick up the product to ascertain the damage or defect in the product prior to issuing any refund/replacement.

We will not be liable in case of any damage/defect to any product caused during transit/delivery.

Non-Returnable Items:

All items sold by Pkapo Opulence Private Limited are non-returnable. This includes, but is not limited to, perishable goods, personalized or customized items.

In the event a customer chooses to refuse the delivery at the doorstep, the customer shall have no right to claim any return, exchange or refund of the same.

Cancellation Policy:

Orders cannot be canceled once they have been placed and processed. Please review your order carefully before completing your purchase.

In case of any cancellation from our end, which may be due to unforeseen circumstances, a full refund will be initiated for amount already paid.

Refunds:

We do not offer refunds under any circumstances. All sales are final.

Contact Us:

If you have any questions or concerns about our return policy, please contact our customer service team at contact@pkapo.com.

By making a purchase on our website, you agree to abide by our return policy, which states that no returns or refunds will be accepted in any case.

Thank You,

PKAPO OPULENCE PRIVATE LIMITED